Privacy Policy

Legal Disclaimer

This Privacy Policy is provided for informational purposes only and does not constitute legal advice. Vumi Industries makes no representations or warranties regarding its accuracy or completeness. By using our website or services, you acknowledge that Vumi Industries, its directors, employees, or affiliates shall not be liable for any loss arising from reliance on this document. Consult independent Nepalese legal counsel for obligations under the Privacy Act, 2075 (2018) and Data Act, 2079 (2022).

1. Introduction

Vumi Industries ("we," "us," "our"), a manufacturer of chemical cleaning agents (including Detergent Powder, Harpic, Hand Wash Liquid, Dishwash Cake, and Toilet Cleaner) based in Pakhapani-1, Bhalubang, Dang, Nepal, commits to protecting your privacy and handling personal data responsibly under Nepalese law. This policy governs data collection, use, storage, and disclosure for users of our website (https://vumiindustries.wixsite.com/vumi-industries), services, or interactions with us.

2. Information We Collect

A. Personal Information You Provide:

Contact Information: Name, mailing address, email, phone number.
Account Credentials: Login email and password.
Payment Information: Billing address and transaction records (processed via PCI-DSS-compliant gateways like Wix.com).
Communications: Feedback, reviews, and correspondence.

B. Automatically Collected Data:

Device/Usage Data: IP address, browser type, session duration, page interactions.
Cookies: Used for analytics and user experience (see our Cookie Policy for details).

3. How We Use Your Information

Fulfill orders, process payments, and deliver products.
Provide customer support and service updates.
Improve website functionality and product offerings.
Comply with legal obligations.
Communicate service-related notices (e.g., order status) and promotional messages (with consent).

4. Information Sharing & Disclosure

Service Providers: Third-party logistics, payment processors (e.g., Wix.com), and IT partners under confidentiality agreements.
Legal Requirements: Disclosures to authorities to comply with court orders, protect rights/safety, or prevent wrongdoing.

5. Data Storage & Security

Hosted on Wix.com’s secure servers with firewalls and encryption.
PCI-DSS compliance for payment processing.
Users must safeguard login credentials.
Note: No electronic system is 100% secure; transmit data at your own risk.

6. Your Rights Under Nepalese Law

Under the Privacy Act, 2075 and Data Act, 2079, you may:

Request access, correction, or deletion of your data (subject to legal retention).
Object to processing, including direct marketing.
Lodge complaints with Nepalese authorities.

7. Communications

We may contact you via email, phone, or postal mail for:

Account/order updates, disputes, or legal compliance.
Promotional messages (opt-out anytime via unsubscribe links).

Note: Service-related communications (e.g., delivery alerts) will continue even if marketing opt-out is selected.

8. Limitation of Liability

To the maximum extent permitted by Nepalese law, Vumi Industries shall not be liable for:

Indirect, incidental, punitive, or consequential damages.
Loss of profits, data, or goodwill from website use, data breaches, or reliance on this policy.
Unauthorized access to servers or personal data.

9. Updates to This Policy

We reserve the right to amend this policy. Material changes will be notified via website updates or direct communication. Continued use constitutes acceptance.

10. Contact Information

For privacy inquiries or data requests:
Vumi Industries
Pakhapani-1, Bhalubang, Dang, Nepal
Email: VumiIndustries@gmail.com
Phone: +977 9849295911