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Refund Policy

1. Return Eligibility

Due to the nature of chemical products, returns are strictly limited to the following conditions:

  • Notification Window: Report issues (e.g., incorrect, defective, or transit-damaged products) within 5 days of delivery.

  • Condition of Goods: Items must be unused, unopened, and in original packaging, unless a latent defect is discovered post-delivery.

  • Proof of Purchase: Provide valid documentation (e.g., order confirmation, receipt, or invoice).

Acceptable Reasons for Returns:

  1. Incorrect product delivered.

  2. Product confirmed defective upon receipt.

  3. Damage during transit (reported per Shipping Policy).

2. Non-Eligible Returns

The following are not eligible for returns or refunds, except as required by Nepalese consumer law:

  • Opened, used, or tampered-with products (unless a hidden defect is proven).

  • Returns initiated after 5 days of delivery.

  • Custom-made/special-order products (final sale unless defective).

  • Bulk orders (*handled case-by-case; see Section 5*).

  • Items purchased during clearance sales or marked "final sale."

  • Damage from misuse, improper storage, or failure to follow safety instructions.

3. Refund Process

  1. Initiation: Contact Customer Service at VumiIndustries@gmail.com or +977 9849295911 with:

    • Order number.

    • Description of the issue.

    • Supporting evidence (e.g., photos of damage/defects).

  2. Assessment: We will review your claim and may request additional information or product inspection.

  3. Approval: If approved, refunds are processed via the original payment method or as store credit (at our discretion).

  4. Timeline: Refunds typically reflect within 7–14 business days after approval and receipt of returned goods.

4. Return Shipping Costs

  • Our Error: We cover return shipping costs for incorrect/defective items or transit damage caused by poor packaging. A prepaid label or collection will be arranged.

  • Customer-Initiated Returns: You bear all return shipping costs (including original delivery charges) for non-error-related returns.

5. Bulk Order Exceptions

Bulk orders are subject to terms agreed upon at purchase. Issues must be reported immediately upon delivery. Contact your sales representative for case-specific resolutions.

6. Policy Modifications

  • We reserve the right to update this policy at any time. Changes take effect immediately upon posting on our website. Continued use of our services constitutes acceptance.

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